Updated: Sept 15, 2024
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For customers outside of the United States:
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Due to the EPR policy, I am no longer able to offer shipping to the following countries at both my shops: Austria, Bulgaria, Republic of Cyprus, France, Germany, Greece, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Spain, Sweden,
Countries I can ship to but only from my Etsy shop to comply with VAT laws: (EU) The United Kingdom, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, Hungary, Ireland, Italy, Malta, the Netherlands, & Slovenia. (Other) Australia, Brazil, New Zealand, Norway, and Switzerland.
Please contact me at my Etsy shop to place an order. Send me the items you want and your country. Within 1-3 business days, I will reply with your subtotal and estimated shipping amount. If you approve, I will set up a custom listing and you can purchase it within 30 days. Sometimes the Etsy mobile app will not show my replies so please check Etsy messages through a computer.
If your country is not listed above, please contact me with the contact form to request shipping to your country!
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Shop policies:
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- No returns
- No exchanges*
- No cancelations
- No refunds on shipping fee if you request to combine orders**
- This shop is not responsible for losses due incorrect mailing addresses.
(*) Exchanges are only accepted if the order has not had a shipping label printed yet AND the product you are exchanging it for is of the same value.
(**) When I receive payment for a transaction, Stripe/Paypal charges a processing fee on the collected amount. If I refund the order, Stripe/Paypal still keeps the processing fees from the order. Links to Stripe's policy and Paypal's policy regarding this. If you want to combine two orders into the same shipment and only pay for one shipping fee, please contact me BEFORE to placing your second order. I cannot combine the orders and refund the second shipping fee if you contact me afterwards.
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F A Q
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Q: Where are you shipping from?
A: California, USA
Q: Will you offer shipping to (specific country)?
A: Please contact me with your country and I will manually add it if it's not already available. In cases where shipping is currently unavailable to your country due to restrictions, I will let you know I cannot offer shipping at the moment.
Q: When are orders shipped out?
A: Once a week. The delivery time is up to the postal carrier.
Q: My order never arrived OR the postal office returned it to you. What do I do?
>> If your package never arrived and your tracking is stuck in one place for more than 10 business days, contact your postal office FIRST as they are in control of where the package is. If they cannot help you, contact me.
>> If your package never arrived AND your tracking says it has been delivered, I unfortunately will not be able to do anything. Please check with your neighbors and contact your local postal office to have it resolved. I cannot offer a replacement or refund in this case. Please understand I am a one person business and I have this policy in place to protect myself from potentially fraudulent claims.
>> If the postal office returned the order to me and it is reflected with your tracking, contact me. If the order is replaceable, I will let you know and you have a few options:
(1) Have your order refunded (minus shipping fees).
(2) Have a replacement shipped after paying a second shipping fee. You may update/change your address then.
>> For other cases, contact me at any time.
Q: How do I leave a review?
A: Unfortunately there is no review section here. But I would like to see/hear back from you through social media! Feel free to take photos and tag my social media to let me know what you think!
I ran an Etsy shop from 2018-2019 (reopened 2022-current). If you would like to see what others said about my products and service, you can read reviews on my Etsy.
Q: Where can I contact you?
I can answer general store questions on my social media but for personal questions about your order, please use the contact form HERE.