Updated: Dec 8, 2025
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For customers outside of the United States:
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All international shipping will be paused indefintely. I manage this shop by myself and at this time, I don't have the capacity to keep up with the ever-changing global policies and have my shop be in compliance. I hope in the future I will find the time/energy to offer international shipping once again. Thank you for understanding.
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Shop policies:
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- No returns
- No exchanges*
- No cancelations
- No refunds on shipping fee if you request to combine orders**
- This shop is not responsible for losses due incorrect mailing addresses.
(*) Exchanges are only accepted if the order has not had a shipping label printed yet AND the product you are exchanging it for is of the same value.
(**) When I receive payment for a transaction, Stripe/Paypal charges a processing fee on the collected amount. If I refund the order, Stripe/Paypal still keeps the processing fees from the order. Links to Stripe's policy and Paypal's policy regarding this. If you want to combine two orders into the same shipment and only pay for one shipping fee, please contact me BEFORE to placing your second order. I cannot combine the orders and refund the second shipping fee if you contact me afterwards.
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F A Q
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Q: I submitted the wrong address for my order! What do I do?
A: Please contact me as soon as possible with your order # (via the contact form or by email)! Regardless if you have received a tracking email or not, please see the following scenarios below:
>> If I have not dropped off your order yet, I'm able to update your address and reprint your shipping label.
>> If I have already dropped off your order, I bear no responsibility for inaccurate/old addresses submitted with your order. There is always a gap of time where the package is no longer in my hands and in a USPS box but has not been scanned so looking at tracking is not always a good indicator if it's too late or not. Please double check your address before checking out!
Q: Where are you shipping from?
A: California, USA
Q: Will you offer shipping to (specific country)?
A: <s>Please contact me with your country and I will manually add it if it's not already available. In cases where shipping is currently unavailable to your country due to restrictions, I will let you know I cannot offer shipping at the moment. </s>
All international shipping will be paused indefintely. I manage this shop by myself and at this time, I don't have the capacity to keep up with the ever-changing global policies and have my shop be in compliance. I hope in the future I will find the time/energy to offer international shipping once again. Thank you for understanding.
Q: When are orders shipped out?
A: Usually once a week. The delivery time is up to the postal carrier. For the month of December, I may increase order drop offs to 2-3 a week.
Q: My order never arrived OR the postal office returned it to you. What do I do?
>> If your package never arrived and your tracking is stuck in one place for more than 10 business days, contact your postal office FIRST as they are in control of where the package is. If they cannot help you, contact me.
>> If your package never arrived AND your tracking says it has been delivered, I unfortunately will not be able to do anything. Please check with your neighbors and contact your local postal office to have it resolved. I cannot offer a replacement or refund in this case. Please understand I am a one person business and I have this policy in place to protect myself from potentially fraudulent claims.
>> If the postal office returned the order to me and it is reflected with your tracking, contact me. If the order is replaceable, I will let you know and you have a few options:
(1) Have your order refunded (minus shipping fees).
(2) Have a replacement shipped after paying a second shipping fee. You may update/change your address then.
>> For other cases, contact me at any time.
Q: What happened to the "Untracked Letter" shipping option?
A: Bigcartel recently updated their shipping methods. When I understand the new system better(with time and practice), I may add "Untracked Letter" option back.
Q: How do I leave a review?
A: Unfortunately there is no review section here. But I would like to see/hear back from you through social media! Feel free to take photos and tag my social media to let me know what you think!
I ran an Etsy shop from 2018-2019 (reopened 2022-current). If you would like to see what others said about my products and service, you can read reviews on my Etsy.
Q: Where can I contact you?
I can answer general store questions on my social media but for personal questions about your order, please use the contact form HERE.